One of the key points that influence long term customer satisfaction with SharePoint projects is to clearly define what reliability means to your customer; reliability is not only about high availability and DR; it is also about how your governance plan will define their administration and maintenance plans, how those plans will be integrated with their operational framework and current policies; such thing will make them grateful to you after you sign off your project and will be a key door opener for future projects and will definitely create a unique value to your company than others.

One of the key …